It’s not always easy to handle projects and be a project manager. It may appear to be a simple task, but the consequences can be severe if the proper tools and information are not provided. Several project management courses are available across many centers like PMP Training In Hyderabad, ready to provide the required professional skills. Here are five project management problems observed and how to fix them.
1. Sales Handoff
When your sales team passes a new customer to the customer success team, this is known as a sales handoff. In certain scenarios, the project managers, or CSMs, have to execute projects with these new consumers.
The most typical issue here is a lack of context being carried over. However, if this information is transferred correctly and promptly, it can make the project manager’s job CSM’s easier and improve the customer’s experience.
If your internal teams don’t have a handoff procedure in place, I recommend keeping one in order. Different organizations of various sizes do it in various ways, but it is recommended to find a platform that organizes the process. An inadequate project can be expensive, and your project managers/CSMs can save your company money by ensuring that the delivery is done the first time correctly.
2. Getting everyone on task and engaged
This is one of the most common projects management pain problems. Keeping everyone involved is the number one reason for project failure. Have you ever had to keep asking someone for the same thing over and over? It’s inconvenient, no one wants to be that annoying person, and it takes time. We all know that saving time translates to saving money.
This is mainly applicable to clients, but it can also apply to internal teams. Senior management engagement is responsible for 33% of project failures. Those manual reminders can be automated as a solution. There are a plethora of methods available to handle such tasks. You can monitor the status if you use spreadsheets and give everyone access, but you’re still paying time on those reminders if you use them. It is a suggestable combination of client onboarding and project management if you need a platform.
As a CSM, client onboarding systems are advantageous to project managers since they allow external teams to engage. This implies that project managers and customers will use the platform. In addition, client onboarding solutions use technology to foster partnership, direction, and transparency in a project, keeping everyone on task.
3. Constantly Providing The Status Updates For Internal Teams
Project managers and CSMs regularly have somebody asking for updates. It might be their supervisor, a sales representative or sales leadership, or even other project team members; project managers are always invited to provide updates. This can be exhausting, unpleasant, and inconvenient.
Allow everyone accesses to your projects, and be open about what’s going on. Notify the appropriate individuals if you’re behind schedule or even ahead of schedule on a project. Keep track of it in a system that everyone can access, and if feasible, automate your updates. By establishing a communication pattern, you will anticipate and respond to questions before they arise. This way, fewer people will ask about your progress on a project, and they will be able to find out for themselves.
4. Being Unable To Keep Track Of Your Time
If projects are running behind and you’re not sure why, or if your manager is wondering why you don’t have the bandwidth to oversee more projects, “it’s about time to track your time!” says the previous paragraph. On the other hand, manual time tracking might take a lot of planning and dedication. But it’s important to remember the advantages of time tracking. First, you can readily validate your role’s worth to a company if you keep track of your time. Second, you can prove the need for more headcount by showing bandwidth. Third, by demonstrating how much time you’ve invested in a project, you can convince CS teams, sales, and leadership why it’s where it is.
It’s fantastic if you can discover a time-tracking solution. If you don’t want to invest in something, utilize an excel file to organize your projects into the same categories. Then, using a timer or keeping an eye on the clock, determine how many hours you spent in each category. What you could uncover by keeping track of time may astound you.
5. Creep In The Scope
This phrase may be familiar to you. However, if you haven’t heard of scope creep, it’s when a project’s scope expands beyond what was originally planned. Here is the complete definition and a few examples.
If you’re familiar with it, the terms “scope creep” certainly made you shudder at first. So what can you do to avoid it? This is the finest tip that provides you:
To begin, map out the project with all involved from start to finish, including clear expectations, deliverables, and milestones. Every project must have a well-defined path to completion.
Keeping track of your time and showcasing your customer how you spent it at the start of each call will help you stay on track with the project. For instance, “We used twenty-five of the thirty hours you paid. We want to use them like this for the next five hours”. CustoIn addition, customers be able to see how their requests affect their deliverables and will be able to think through the work they want you to complete as a result of this technique.
Finally, identify areas where scope creep may occur and devise a strategy for dealing with it. Scope creep most common with low-priority projects. An instance plan may be to agree that you’ll need to start a new project if you’re going down that rabbit hole. If scope creep starts to creep in, these statements can help you prioritize what’s essential:
- “We can’t do it if we perform this (add a previously scheduled task).”
- “We’ll have to eliminate something else if we include this.”
- “Is this a more significant request than the one we scoped previously?”
The present project must be the top priority, and low-priority tasks usually cause scope creep. When a task can cause scope creep, but the project cannot move forward, it must be included in the project outline. Scope creep can taint projects and prolong revenue recognition, both costly to a business.
There are many best practices for dealing with these five project management pain points. Of course, each firm and consumer is different, but some suggestions have succeeded.