Quality Management Workshop

Providing high-quality services and deliverables is one of the critical factors that can distinguish you and your business from the competition. That said, effective quality management is often overlooked or minimized for the sake of meeting schedule and budgetary constraints, even though it has been proven that the cost of poor quality can far outweigh cost overruns and penalties for missed deadlines. This is because re-work, liabilities, and business loss are detrimental to any company in the short and long-term.

Quality Management Workshop

Course Overview

We designed this 2-day workshop to fit our clients’ needs and objectives. Therefore, our course work includes hands-on exercises and real-world case studies similar to what the client encounters regularly. Additionally, we provide follow-up consulting for up to 60 days after the participants have finished the workshop. The course work includes:

  • Introduction to Quality Management
    • Quality Management Planning
    • Quality Assurance
    • Quality Control
    • Total Quality Management
    • Customer Satisfaction and Retention
  • Developing the Quality Management Plan
    • Quality Metrics
    • Quality Checklists
    • Process Improvements
    • Basic Quality tools
  • Quality Assurance
    • Policies
    • Procedures
    • Training and certification
    • Audits
  • Quality Control
    • Quality measures
    • Inspections and assessments
    • Documentation
    • Cost of Quality
  • Review
    • Course recap
    • Review participants’ quality management plan
    • Assignments evaluation
    • Course quiz


Fundamental understanding of Project Management

Target Audience

    • New Project Managers and Team Leaders
    • Seasoned Project Managers who want to refine their quality management skills
    • Quality Managers
    • Assistant Project Managers / Project Coordinators

Learning Outcomes

After successful completion of this workshop, the participant shall be able to:

  • Easily identify the quality levels, requirements, and metrics for their projects
  • Draft a Quality Management Plan, including applicable processes, templates, and other tools and techniques
  • Develop quality objectives that will satisfy the appropriate key stakeholders
  • Properly assess the effectiveness of the quality management plan through quality assurance processes
  • Establish the appropriate control and monitoring tasks to ensure that the pre-established quality levels are met

Professional Development Units/Hours (PDUs) Awarded

  • 14 PDUs (1 hour = 1 PDU)

To register – email [email protected].

Quality Management Workshop

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PM Professional Development Europe – Project Management

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